Operation Control Center Specialist

Position Summary

The Operations Control Specialist (OCS) reports to the Operations Control Specialist Supervisor and works out of our Bloomington, MN office. The OCS is responsible to ensure all flights conducted by Life Link III meet established safety protocols and in compliance with FAA regulations. The OCS works in conjunction with Communication Specialists assuring coordination of all aspects of Life Link III transports. The OCS is responsible for communicating with flight crews, pilots in command (PIC), weather service, communication centers, hospitals, fixed-base operators (FBO), and other services.



  • High school diploma or equivalent
  • Knowledge of FAA and other regulatory requirements
  • 2+ years’ experience as helicopter or airplane pilot, flight navigator, air traffic controller (ATC), meteorologist, or air ambulance communication center flight follower required
  • Professional and efficient written and oral communication skills
  • Demonstrated ability to read and interpret aviation weather information
  • Must be able to respond quickly and prioritize tasks
  • Ability to work scheduled overnight shifts
  • Proficient in use of Microsoft Office applications and daily computer use
  • Knowledgeable in the principles and applications of air medical resource management
  • Build a working knowledge of CFR 14, 135, and Life Link III’s General Operations Manual (GOM)


Typical Duties

  • Coordinate with Communication Center Specialists and PICs when conditions indicate risk factors or weather place a base or area under risk
  • Verify the accuracy of all FAA documents and maintain records as defined by the FAA
  • Review all flight risk assessments as required with the pilot in command in accordance with all applicable rules and regulations
  • Monitor and oversee safe conduct of flight operations of the company’s aircraft
  • Coordinate services needed for flights in progress (fuel, hangar space, flight authorizations through restricted areas)
  • Provide weather updates to flights in progress
  • Monitor crew duty time limitations, currency requirements, and aircraft status to assure compliance with Federal Aviation Regulations (FAR)
  • Maintain currency of all operation manuals and regulatory requirements
  • Understand and utilize all appropriate features of radio, telephone equipment, and other equipment updates as they are installed
  • Responsible for supporting company Safety Management System activities
  • Anticipates and meets the needs of both internal and external customers. · Delivers high-quality products and services; committed to continuous improvement.
  • Maintain high standards of performance with an unwavering commitment to quality and operational practices.
  • Ethical and authentic in work practices and job tasks doing what is best for our customers through process efficiency, organization efficiency, and accountability.
  • Assist in the development and improvement of practice and processes to meet evolving business needs.
  • Utilize appropriate tools and processes to ensure your safety and the safety of those around you.
  • Team-oriented and identifies with the larger organizational role within it. Works effectively with customers to provide superior organizational performance.



  • Competitive salary
  • Professional Development Fund
  • Ongoing training
  • Competitive Healthcare Benefits
  • Growth opportunities
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